B2B is one of the most promising and actively developing areas of e-commerce today. What role do additional customer services play in modern business? Customer services play a very important role at the moment. Especially in an increasingly competitive environment. Prices for goods and assortment are similar. So the only thing companies can compete in our customer services and additional services. These services allow the company to retain its customer base as well as grow it. E-commerce is now growing at a tremendous pace. And there is such a situation that remote technologies are used not only by the IT market itself. But also by two large industries: financial (banking services, for example) and retail. As for retail, almost all stores that once had the status of “offline” are supplemented by “online” services in b2b portal development.
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It is impossible to underestimate the prospects of client portals and not keep your finger on the pulse of the times. In the current conditions, when everyone has alarming expectations in connection with the global crisis, this must be given special attention. If the economy stagnates, then it is necessary to reduce the costs of maintaining the business and to bet on increasing its efficiency. In this regard, b2b portal development plays a very important role.
Let’s start with the fact that a B2B service is nothing more than the internal processes of a company that are given over to clients’ management. The idea of the portal is that the company clearly prescribes the rules for working with itself. It publishes them for the client and fully complies with its own obligations.
Effective UX / UI to visualize the enterprise production
Since b2b web portal development is the internal systems of companies that are intended for clients. And the clients themselves are the value that everyone protects. In the digital arena, there is a trend towards simplicity. The desire to simplify “build” processes stems from the ever-growing demand for multi-page e-commerce websites, landing pages, and downloadable products on modern gadgets. Tools for development, the visual design of sites and applications are becoming easier. Even a novice businessman does not need to be an IT professional to create a landing page. But in order to get not just a virtual frame with arrays of text and buttons, but a useful resource, you need a competent UI UX design with an awareness of the psychology of users. Their reactions to the product is also important.
Corresponding documents automatically
The main task of b2b web portal development is to automate all processes that are associated with the receipt and processing of bulk orders. In addition, the launch of the portal will automate the workflow for all operations. With the help of your personal account, your customers can independently make bulk purchases 24/7. Your customers see the current stocks and prices. Prices are calculated taking into account the conditions you set for each customer. The B2B portal by Giraffe manual software testing company and personal account is integrated with solutions based on the 1C platform and with other systems. These are CRM, business intelligence platforms, and others.
Full cycle of solutions and systems to optimize sales
Despite the fact that B2B, first of all, performs business functions, it is also entrusted with another very important mission. It’s direct communication with partners. The service gives us the opportunity to receive information from regular and new customers. The language of communication with him is more trusting. Therefore B2B is not only a business part of the company but has also become a kind of platform for the exchange of opinions of the professional community. It is a great achievement that we can very quickly receive answers from our clients on any questions of the portal operation. These can be technical questions or, for example, questions of commercial cooperation. If there is a critical number of negative reviews for some specific aspect of the service, then this is important. It helps to revise the work of any business process. It also helps to change the work for the better and become even more effective.