7 Questions To Ask When Choosing Magento Website Development Agency


Trusting a bunch of strangers to bring your project to life is a step that many business owners fear. Finding the right Magento web development agency that will understand you from the first word is quite a hardship these days. Check out these Magento development services that can bring your business to the next level. 

Meanwhile, in this article, we’ll talk about the questions you need to consider in the process of choosing the Magento website development agency.

The First 7 Questions to Ask When Looking for a Magento Development Agency

There are dozens of Magento web development agencies out there. When deciding to build a project, the first and most important step is to choose the right web development partner. Doesn’t sound too hard, right? Actually, it is. While there are loads of top-notch agencies that have teams of skilled developers, it doesn’t necessarily mean that it’s the right choice for you. Some of them are way out of budget, some have never worked with your kinds of projects, and some can’t complete the project in the terms that fit you. 

In order to find the perfect fit, you need to analyze the agency and see if it matches many of your requirements. Let’s review some of the questions that would be a good starting point in choosing the right agency.

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What is the agency’s experience? 

The first question to ask when choosing the Magento agency is its experience in the field. This includes the range of projects they completed, how well they were completed, and what clients they worked with. 

You need to pay close attention to those projects that are similar to yours. The agency may have loads of experience in a wide range of areas but still lack the specific skills and knowledge required to work on your project. 

Also, don’t forget to ask how long it takes for an agency to complete a project. On average, it takes up to 6 or 7 months to complete a Magento project. Of course, it’s only an approximate estimation, and some projects will require more or less time. Yet, pay attention to how long it will take to complete your project because it’ll affect the costs of your project. 

What is the agency’s reputation on the market? 

Don’t neglect the popularity of the web development agency on the market. A good reputation means that the company consistently delivers high-quality projects. Check the reviews and customer feedback, and check the Clutch ratings of the agency. 

Sometimes it’s hard to find feedback and reviews or to make sure they’re real. In order to learn about the company’s work, focus on the specific metrics or numbers in the reviews, allowing you to understand the agency’s performance. You can also ask the agency to provide some feedback when talking with them before committing to a partnership. 

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Is the agency’s developers certified? 

Of course, there are loads of developers without certifications who are perfectly capable of working on your project. However, with a certified developer, there are higher chances that they have the skills and knowledge necessary to work on your project. Additionally, certifications show that the company cares about its employees and invests in their professional growth and development. And last but not least, it means that all the employees across the company have basic and standardized skills.

What is the agency’s workflow? 

Now it’s time to talk about the agency’s workflow. It’s crucial to choose an agency that has a well-developed workflow. Meaning, their processes of development and communication are detailed and well-explained. It should be available either on their website or in some kind of document that you can access when considering the agency. 

This information will help you to establish a connection between you and the agency and understand whether it would be comfortable for you to work with them or not. 

Does the agency provide the timeline or brief for your project? 

Before starting to work on your project, the agency is supposed to ask dozens of questions regarding it. For example, they’ll learn about your target audience, your goods, and services, what are your perspectives for the future, etc. In this way, the agency will be able to present you with a timeline or a brief regarding your project. 

Don’t trust the agencies that pay little to no attention to your projects’ details before signing the contract. It could mean that they aren’t interested in providing high-quality work or may even be not qualified enough to complete the project. 

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Does the agency ask you many questions about the project? 

When contacting the agency for the first time, pay attention to how much time it takes for the agency to get back to you. How many questions do they ask, and how quickly do they answer your questions? In this way, you’ll be able to discover the way of communication of that particular company and whether it suits you. 

Also, did you get a business offer in a separate document, with all of the terms and conditions highlighted? Or was it just an email? The way of agency communication may tell you about the quality of their work right from the start.

Does the agency offer many innovative solutions? 

Finally, after you described your project and its requirements to the company, did it offer you at least several solutions? And more importantly, are those solutions innovative? While many companies can offer you traditional solutions, it’s necessary to find one that will create a solution that incorporates the latest technologies and modern approaches. 


Finding the right Magento development agency is key to creating a successful eCommerce business. It requires a lot of time and effort, but you will thank yourself later for that. It’s better to spend days interviewing different agencies and looking through their work rather than spending weeks fixing mistakes made by incompetent specialists later. 

Those seven questions we’ve talked about today are only a starting point for you. You also need to work on your list of specific requirements and needs to find the perfect match.

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